26 May 2020

AI agent 'Tala' creates new way of gathering feedback

From , 6:00 am on 26 May 2020

We all know about chatbots - you log on to a website and a box pops up where you can ask a question, respond to consultation, or find help. Have a chat with a bot.

Now, you can have that chat in Samoan.

The artificially intelligent agent - which has been named 'Tala,' part of Project Talanoa - has been created by the consultancy Beca.

Its business director, Matthew Ensor, says language barriers have been significant when it comes to public consultation and community engagement.

He told Sela Jane Hopgood the AI will hopefully help overcome that, allowing for real-time interaction.

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Photo: Supplied