8 May 2024

Consumer warns payment method could void bank protections

From Nine To Noon, 9:07 am on 8 May 2024
Image of POLi logo

Photo: POLi

Consumer NZ is warning almost half of New Zealanders could have breached their bank's terms and conditions by using a popular payment method.

POLi enables people to make a payment directly from their bank account, without incurring fees from a service provider like Visa or Mastercard. 

However, Consumer investigative writer Ruairi O'Shea says POLi needs the user to provide their bank log-in details so the merchant can generate the payment.

And this could affect a customers' bank protection if caught in a scam.

POLi is used by 1.6 million people - 40 percent of bank customers and has done 45 million transactions since 2008.

Ruairi O'Shea from Consumer joined Kathryn to explain what he found.